Support and Updates
The Support & Updates section contains information about EMC Retrospect support offerings, technical support, customer service, product updates, product licensing, and contact information for support.
Support Offerings
Information about support offerings for EMC Retrospect products, including annual support and maintenance, extended hours annual support, per-incident support, product upgrades, installation support, and online support.
Technical Support
Up-to-date Web-based technical support by product including searchable knowledgebases, community-based forums, technical FAQs, device support, product tutorials, and documentation.
Customer Service
Answers to nontechnical questions about products, including topics such as product registration, returns, refund policy, transfers of ownerships, and other issues. You can also leave feedback and learn how to contact customer support.
Product Updates
Updates are downloads that provide additional drive support or address issues with current versions of EMC Retrospect software. Updates are available to existing customers at no additional charge.
Product Licensing
Answers to frequently asked questions about EMC Retrospect product licensing, including information about what to do if you lose your license code and forms for requesting a replacement license.
Are you an EMC Retrospect Express Edition user? View the Retrospect Express FAQs.
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